Product Recall Policy

Our Commitment to Safety

At T.U.T.A.H, the safety and well-being of our customers is our highest priority. We are committed to providing premium, natural skincare products that meet the highest quality and safety standards. In the unlikely event that a product safety concern arises, we have established this recall policy to ensure swift and transparent action.

Monitoring and Compliance

We continuously monitor product safety information from:

  • The Australian Competition and Consumer Commission (ACCC)
  • Product Safety Australia
  • International regulatory bodies for imported ingredients
  • Our manufacturing partners and suppliers

In the Event of a Recall

If a T.U.T.A.H product is subject to a recall, we will:

  1. Immediate Action: Remove the affected product from our online store immediately
  2. Customer Notification: Contact all customers who purchased the affected product via email within 24-48 hours
  3. Clear Instructions: Provide detailed information about:
    • The nature of the safety concern
    • Batch numbers or production dates affected
    • Steps customers should take (discontinue use, return procedures)
    • Refund or replacement options

Customer Rights

If you have purchased a recalled product, you are entitled to:

  • A full refund of the purchase price
  • Prepaid return shipping (we will provide a return label)
  • Replacement with an alternative product of equal value (if desired)
  • Clear information about the recall and any potential risks

How to Return a Recalled Product

  1. Stop using the product immediately
  2. Follow the instructions in our recall notification email
  3. Use the prepaid return label we provide
  4. Your refund will be processed within 5-7 business days of receiving the returned product

Reporting Safety Concerns

If you experience an adverse reaction or have safety concerns about any T.U.T.A.H products, please get in touch with us immediately. We take all reports seriously and will investigate promptly.

Our Quality Assurance

We work exclusively with reputable Australian partner manufacturers and conduct rigorous quality testing on all products. Our vegan, cruelty-free formulations are developed with safety as a core principle.

Contact Us

For questions about this recall policy or to report a safety concern, please reach out to our customer service team.

Last Updated: March 2026